FAQs

VICKERS WESTERN STORE FAQ’s

WHY SHOP VICKERS WESTERN STORE IN TWIN FALLS?

Q: What is Vickers Western Store's primary focus, and why should I choose you as my shopping destination?

A: Vickers Western Store is a full-line, family-owned and oriented Western outfitter committed to providing expertise, quality products, and superior customer service. Our focus is on offering an expansive selection of products—from technical rodeo gear and custom tack to fashion-forward apparel and family footwear—backed by staff knowledge and the option for high-level customization. Customer reviews frequently praise our knowledgeable staff (especially for hat shaping and fitting) and the feeling of being treated "like family," which is why we aim to be the #1 trusted source for all your Western needs.

VICKERS WESTERN STORE LOCATIONS

Q: Is Vickers Western Store in Twin Falls connected to the Vickers Western Stores in Pocatello or Idaho Falls?

A: No, Vickers Western Store in Twin Falls is independently owned and operated. We are proud to serve the Magic Valley community from our Twin Falls location at 2309 Addison Ave E as well as online. Our Twin Falls store operates under the entity Country Ventures LLC, DBA: Vickers Western Store. While we all share a history and commitment to the Western lifestyle, we are separate businesses. This distinction ensures that our local inventory, pricing, customer service policies, and specific product lines (like our Vickers Elite and Classic Series saddles) are unique to our Twin Falls store.

HOW TO CHOOSE A COWBOY BOOT?

Q: How do I choose between a work boot and a dress/fashion boot?

A: The decision hinges on use case, durability, and comfort. A great approach is to weigh the pros and cons of each type: Work Boots (e.g., Men's Work Boots, Women's Work Boots): - Pros: Often feature oil-resistant rubber soles for superior traction, steel or composite toes for protection, and moisture-wicking linings. Built for long hours and rugged conditions. - Cons: Generally heavier and may have a less refined aesthetic than fashion boots. Fashion/Dress Boots (e.g., Traditional Cowboy Boots): - Pros: Focus on classic craftsmanship, often featuring finer leathers (like ostrich or quality cowhide) and traditional leather outsoles. Excellent for riding, dancing, or casual wear. - Cons: Leather soles provide less grip on wet surfaces and require more maintenance than rubber soles; often lack protective toe features. Vickers Western Store Recommendation: We recommend owning at least one pair of each. For ultimate riding comfort and longevity, consider an insole upgrade, which our staff can assist with in-store. 

HOW DO I CHOOSE A SADDLE?

Q: Which type of saddle is right for my riding style: Ranch, Roping, or Barrel?

A: Choosing the right saddle is critical for both rider and horse comfort and performance. The choice should be driven by your primary discipline: Ranch Saddles: - Pros: Designed for all-day comfort, durability, and utility. Feature a strong horn and heavier build for working cattle or covering rough terrain. Perfect for trail riding or daily ranch work. - Cons: Heavier than specialized saddles, making them less ideal for speed events. Rope Saddles: - Pros: Optimized for stability and durability. Feature a strong tree and horn to withstand the sudden jerk while roping and holding cattle. - Cons: The seat may be flatter and harder than a trail saddle, prioritizing function over long-term seated comfort. Barrel Saddles: - Pros: Lightweight and feature a deep seat and higher cantle to keep the rider secure during high-speed turns. - Cons: Minimal surface area and lightweight design are not suitable for roping or heavy utility work. Vickers Western Store Specialization: We offer our exclusive, customizable Vickers Elite Series and Vickers Classic Series saddles. Our experts can help you select the right fit, ensuring maximum peace and trust in your investment.

HAT SHAPING

Q: Do you offer professional hat shaping and fitting services?

A: Yes! we offer expert in-store hat shaping and steam fitting. This service is a cornerstone of our commitment to superior customer service. A properly shaped hat is not only a style statement but also provides the best protection from the elements. Our staff is knowledgeable and experienced in traditional and modern hat creases, ensuring your cowboy hat (from our large selection of open-crown or shaped styles) fits perfectly and reflects your personal style. Visit our Twin Falls location for a consultation!

SHIPPING POLICY

Q: What is your shipping policy, and do you offer a rewards program?

A: We provide practical and rewarding purchasing options for our customers: Shipping: We offer FREE U.S. SHIPPING on orders over $250 (excluding saddles due to their size and specialized handling). For orders under this amount, our shipping rates are competitive and clearly outlined during checkout. Loyalty Rewards: Yes, we feature the Vickers Loyalty Rewards program. Customers can sign up or log in to earn points for every dollar spent in-store and online, which can then be redeemed for discounts on future purchases. This is our way of thanking our loyal customers and putting money back in your pocket.

Q: How can I qualify for free shipping, and how quickly will my order be processed?

A: We offer FREE U.S. SHIPPING on all online orders totaling over $250, excluding saddles. Due to their size, weight, and specialized handling requirements, saddles are excluded from this promotion. Shipping rates for saddles and orders under $250 are calculated based on weight and distance during checkout. Processing: We strive to process and ship all in-stock orders within 1-2 business days. Once your order leaves our Twin Falls store, you will receive an email confirmation with tracking information, giving you peace of mind that your gear is on its way.

RETURNS

Q: What is the process for returning or exchanging items purchased online?

A: Whether you choose shipping or pickup, returns and exchanges are handled according to our standard policy for the purchased item. Option 1: In-Store: For the fastest resolution and to speak with a specialist, you can bring the item back to our Twin Falls store along with your proof of purchase (packing slip or order confirmation email). Option 2: Mail: You may  request a return by contacting Vickers Store by email at info@VickersWesternStore.com and they will provide you with instructions. Please refer to our detailed Return Policy page for specific timelines, conditions for new/unworn merchandise, and instructions for initiating a return shipment.

IN-STORE PICK UP

Q: Is In-Store Pickup available and how does the In-Store Pickup option work, and when can I collect my order?

A: Yes! In-Store Pickup is available and is the fastest and most convenient way to shop online while saving on shipping costs. The Process: 1. Select In-Store Pickup at checkout. 2. Wait for a second email notification titled "Ready for Pickup" (this is crucial!). This email confirms that our team has pulled, verified, and prepared your items. 3. Visit our Twin Falls location during our regular business hours (listed on our contact page). 4. Present your "Ready for Pickup" email and a photo ID to any staff member, and we will quickly retrieve your order. Typical Processing Time: Most In-Store Pickup orders are ready within 4 hours during business operation times.

SADDLE & LEATHER REPAIR

Q: What types of saddle and leather repairs does Vickers Western Store specialize in?

A: We offer a comprehensive range of saddle and leather repair services handled by experienced leather craftsmen.  We specialize in preserving and extending the life of your valuable gear.  Our common services include: Saddle Repair: *Re-stitching and Patching on skirts, fenders or rigging. *Rigging Replacement (replacing or repairing billets, latigos, and off-billets). * Sheepskin Repair or replacement. * Leather Conditioning and Deep Cleaning. Tack & Equipment Repair: * Headstall, Reins, and Breastcollar repair and conditioning. * Stirrup and Fender repair or length adjustments. * Rodeo Equipment maintenance (e.g., horn wraps, saddle pad fitting) and a variety of other leather item repairs. Trust in Quality: We use high-grade leather, materials, and heavy-duty threading that meets or exceeds the original construction quality, ensuring your gear is safe and reliable for the long haul.

Q: Why should I trust Vickers Western Store with my high-value saddle or custom tack?

A: Our commitment to quality means your gear is handled by knowledgeable individuals who understand the structural demands of Western equipment. We don't just repair; we restore. Our experts inspect the repair area to diagnose not only the immediate issue but also the root cause, ensuring the fix is permanent and structurally sound. For saddles, this means maintaining the balance and integrity of the tree and rigging—critical elements for both rider and horse safety.

Q: How do I get an estimate, and what is the typical turnaround time for a repair?

A: All estimates require an in-person assessment by our repair specialist. We need to physically examine the leather, stitching integrity, and structural damage to provide an accurate quote and timeline. Estimates: We provide an initial quote upon inspection. Please call us at (208) 733-7096 or visit our Twin Falls location to schedule a drop-off. Turnaround Time: This can vary significantly based on the complexity of the repair and our current volume. A minor re-stitch might be completed in a few days, while a major rigging replacement or sheepskin job could take several weeks. We always provide an estimated completion date and communicate clearly if unforeseen delays occur, offering you peace and trust throughout the process.

Q: How do I decide whether to repair my saddle or tack, or replace it with a new item?

A: This is a classic "pros and cons" decision based on safety, sentiment, and cost. We can help you weigh your options during the assessment: Repair (Pros and Cons): * Pros: Saves money compared to buying new (in most cases); preserves the unique fit and sentimental value of broken-in gear; sustainable option. * Cons: Repair costs can sometimes approach the value of a comparable new piece, especially for extensive structural damage. Replacement (Pros and Cons): * Pros: Ensures 100% new components and the latest safety features; allows you to upgrade to a better material or model (e.g., one of our Vickers Elite Series saddles). * Cons: Higher upfront cost; requires a break-in period. Vickers Western Store's Advice: We will always be honest about whether a repair is safe, cost-effective, and worthwhile. If the saddle tree is compromised or the repair exceeds 60-70% of the replacement cost, we will recommend putting your money toward a new, safer piece of equipment.